Effective Date: 04/16/2025
Last Updated: 04/16/2025
This Refund and Returns Policy (“Policy”) sets forth the terms and conditions under which refunds, cancellations, and returns are handled for services provided by Alpine Shift Digital (“Company”, “we”, “us”, or “our”).
By purchasing or subscribing to any of our services, you (“Client”, “you”, or “your”) acknowledge that you have read, understood, and agree to be bound by this Policy.
1. Nature of Services
Alpine Shift Digital provides custom digital marketing services, including but not limited to:
- Website design and hosting
- Search engine optimization (SEO) and AI optimization (AEO)
- Marketing automation
- Lead generation
- AI tool development and system integration
All services are digital, intangible, and customized to meet the unique needs of each client. As such, these services are not subject to traditional returns.
2. General Refund Policy
Refunds may be granted at the sole discretion of Alpine Shift Digital under the following limited circumstances:
2.1 Eligible for Refund
- A request is made within forty-eight (48) hours of initial payment and before any work has commenced.
- A duplicate or erroneous charge has occurred.
2.2 Non-Refundable Circumstances
- Services already rendered, partially or fully.
- Monthly retainer or subscription services once a billing period has commenced.
- Rank and rent lead generation fees following the delivery of any leads.
- Perceived delays in results due to the variable nature of digital marketing.
Partial refunds may be considered in the case of prepaid service packages upon cancellation, based on work completed to date.
3. Project Cancellations
If Client cancels a project after work has begun, the following applies:
- The Client shall remain responsible for payment of services already rendered.
- Any applicable partial refunds for unused services will be issued at the sole discretion of Alpine Shift Digital.
4. Subscription Cancellations
4.1 Cancellation Process
Clients may cancel subscription-based services by submitting a written cancellation request to [email protected].
4.2 Notice Period
- Cancellation requests must be submitted no less than seven (7) calendar days prior to the next billing cycle to avoid additional charges.
- Cancellations submitted after this period may result in charges for the following billing cycle.
4.3 Termination of Service
- Services will remain active through the end of the current paid period unless an earlier termination is requested and confirmed.
- Refunds will not be issued for unused time within an active billing period.
5. Satisfaction and Dispute Resolution
Alpine Shift Digital is committed to client satisfaction and resolving issues professionally. If you are dissatisfied with our services, we encourage you to contact us directly so we may work toward a resolution.
In the event of a billing dispute, the Client agrees to notify Alpine Shift Digital in writing within fifteen (15) calendar days of the charge in question. Failure to do so may result in forfeiture of dispute rights.
6. Refund Requests
To request a refund or initiate a billing dispute, please contact:
Email: [email protected]
Phone: 307-454-0430
Mailing Address: PO Box 342, Dubois, WY 82513
Include your full name, service description, payment date, and the nature of your request.
7. Amendments
Alpine Shift Digital reserves the right to amend or update this Policy at any time, with or without notice. Updates will be posted on our website with a revised effective date.
By engaging Alpine Shift Digital’s services, you hereby agree to the terms of this Refund and Returns Policy.